Booking Conditions Reservations made are subject to availability of accommodation and payment confirmation. To confirm the reservation, the guest must make the respective payment, as foreseen for each accommodation. The values ​​of the reservation fees, deposit, cleaning fee or others, are those announced at each moment of the page of each accommodation. In all accommodations, a deposit is required to cover any damage caused to the property and/or condominium. The deposit amount will be retained at the time of check-in, when it is in person, or 48 hours before the start of the reservation, via online, when express check-in is performed. Guests will not be charged any amount, the security deposit being a retention that will not allow them to access these funds until the retention is cancelled. If there is no damage to the property during the stay, the deposit amount will be canceled after check-out using the same credit card, which will happen up to 7 days after check-out. If the property is not in the same condition, the deposit amount will be withheld until payment of the damaged elements. The reservation will be subject to cancellation if an authorization hold of the security deposit cannot be made, so it is important that the guest ensure that their credit card is valid and has sufficient funds. If it is not possible to authorize the retention of the deposit amount, you will be notified by email or SMS and will have 12 hours to try another payment method. All prices include VAT at the legal rate in force. Payment options Payment for reservations can be made using an American Express, Visa or MasterCard credit card. Guests are also subject to the particular rules available at each accommodation. pre check-in Upon completion of the reservation, the holder of the reservation will receive an email and/or an SMS from the accommodation in which the reservation was made with confirmation of the reservation and important explanations about the accommodation and information about additional services (such as transfer service or extra cleaning). Guests will be invited to fill in an Accommodation Bulletin which is of the utmost importance for the preparation of their stay. The Accommodation Bulletin will request, in particular, the time of arrival, the total number of people staying - so that we can provide the right amount of bed linen and bath towels - as well as mandatory information within the scope of foreigners and border services. Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present in the accommodation. If the number of guests exceeds the limit, the accommodation reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid. The Accommodation cannot assume any responsibility for the incorrect or non-completion of the Accommodation Bulletin. Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation. Cancellation Conditions Once the reservation is confirmed, the following fees will apply in case of cancellation: a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30 days before check-in. b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 30 days before the check-in date. If there is an overbooking situation (i.e., simultaneous reservations in the same accommodation) in the Accommodation booked by the guest, the guest expressly acknowledges and accepts that the accommodation reallocates the reservation in an accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the Accommodation booked by the Customer), at no additional cost to the Guest, and without, for that reason, being entitled to any compensation from the accommodation. stay conditions The holder of the reservation must be at least 18 years old and must stay in the reserved accommodation during the entire stay. Guests under the age of 18 can only be accommodated if accompanied by an adult who is the holder of the reservation. The reservation holder must provide a valid address, telephone number and email address. No pets (of any breed, size or age) are allowed in our accommodation. Our Accommodation reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if any animals are found inside. Smoking is not allowed inside the accommodations. Under the terms of subparagraph a) of paragraph 1 of article 45 of the Convention Implementing the Schengen Agreement, the accommodation of foreign citizens must be communicated to the SEF, by which means all those who do not have Portuguese nationality. For the purposes of the previous number, all guests with foreign nationality must provide all information regarding their identification, until the maximum deadline of the check-in date, through the Accommodation Bulletin. Guests must notify the accommodation of any damage to contents, equipment or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify the accommodation of such damages, they may be held liable for them. Check-in and Check-out Upon check-in, identification documents of the person responsible for the reservation will be requested, as well as all foreign guests, for the purpose of confirming the information provided. Unless otherwise agreed, the occupancy of the accommodation on the check-in date will be made until 11.00h. In case of late check-in - from 4 pm -, an express check-in service may be available, and the guest must confirm this possibility in advance with Cercas Velhas. The express check-in service depends on the full completion of the Accommodation Bulletin by the guests. Check-out is until 11:00 am and all guests must leave the accommodation by the scheduled time. Guests must advise their desired check-out time so that a member of the accommodation staff can be present. If it is not possible for a member of the accommodation to appear at the time of checkout, the guest can leave the keys on the main table, inside the accommodation and close the door. Guest must NOT leave keys in the door lock. If the guest refuses to leave, the accommodation team reserves the right to enter the room, remove their belongings, change the locks and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action). Any change to the departure and arrival dates and times must be confirmed by the no team. In the event of delays, without prior notice and without confirmation from our team, a fee corresponding to the rate of one night will be charged from the deposit amount. Upon check-in, the host only provides ONE set of keys, and guests must be careful not to lose them or leave them inside the apartment. Guests must return all keys upon check-out. Additional fees will apply for lost keys or lock-outs. Fees are charged as follows: Lost Keys (price per key) – 30 euros Emergency visit (between 9:00h and 18:00h) -10 euros Emergency visit (between 6:00 pm and 9:00 am) – 25 euros If it is necessary to hire a locksmith service, the guest will be responsible for the total amount charged by the service provider. The service provider fee is based on complexity, materials, time spent and other variables. Our accommodation is not responsible for any items left inside the apartment after the guest has checked out. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings. Cleaning, sheets and towels The accommodation will be cleaned prior to guests' arrival. The basic service includes a set of towels, bed linen and some toiletries for each booking. Additional cleaning services and products, including linen and towel changes, are available for an additional fee. Guests must keep the accommodation as organized and clean as possible, delivering it, at the time of check-out, in the best cleaning conditions so that our team can receive the next guest. Guests must not leave trash inside the accommodation, next to the door of the accommodation or outside the door of the building (when applicable), and must use the trash bins on the street intended for this purpose. Equipment, furniture and accommodation items If an appliance does not work, or if guests are unsure how to use any equipment in the lodge, they should contact the host. No changes to the accommodation or its content are allowed. All items found in the accommodation belong to the owner and must not be moved or removed from the property during the stay. Maintenance and special orders Any and all problems within the accommodation (eg electrical problems, equipment malfunctions, water leaks) must be immediately reported to the host by email or telephone. Depending on the issue, resolution can take up to 72 hours, or longer if relying on third-party services. While respecting guests' privacy, our team reserves the right to access the accommodation at any time, if necessary, for inspections, repairs and emergencies.